This Privacy Policy explains what personal data we collect, how we use it, and your rights when you use Redact PDF AI's website, web app, and API.
Last updated: April 12, 2026
Data controller: Damien Buchs, Rue des Fossés 33, 1110 Morges, Switzerland. This policy applies to personal data processed through our website, application, API, support channels, and related operations.
Depending on your use, we collect: (a) account and contact data (for example name, email, organization); (b) billing and transaction data processed through payment providers; (c) technical and usage data (for example logs, device/browser metadata, and product analytics); and (d) documents and metadata you submit for redaction processing.
Depending on context, we process personal data under one or more legal bases, including contract performance, legitimate interests, consent, and legal obligations. We use data to provide and secure the service, process payments, provide support, prevent abuse, and maintain reliability. Uploaded documents are processed to deliver redaction outputs and are not used to train AI models.
We use trusted subprocessors (such as infrastructure, storage, analytics, support, and payment providers) under contractual safeguards. If personal data is transferred outside Switzerland or the EEA, we rely on recognized transfer mechanisms, such as adequacy decisions and/or standard contractual clauses, as applicable.
Retention depends on your plan, settings, and legal obligations. You can delete files and jobs from the product where available, and we apply deletion workflows according to configured retention modes. We keep data only as long as necessary for service operation, security, dispute handling, and legal or accounting obligations.
Depending on your location, you may have rights to access, correct, delete, export, object to, or restrict certain processing. To exercise rights, contact info@redact-pdf.ai. You may also lodge a complaint with the Swiss FDPIC and, where applicable, with your local EEA data protection authority.
We currently do not designate a Swiss or EU representative. If designation becomes legally required, we will appoint one and publish the details in this policy.
For privacy requests or questions, contact info@redact-pdf.ai. For additional technical and organizational security details, please review our Security page.